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Face2face is a blog about planning face-to-face meetings, conferences, conventions, and trade shows, plus business travel and hospitality news.

Sue Pelletier MeetingsNet Web editor, mad blogger, and editor of Medical Meetings magazine...more

Archive for June, 2011

My latest must-read blog discovery

How did I not know about Adrian Segar’s awesome Conferences that Work blog before now? It goes from tips on live-blogging a conference (why didn’t I think of that?) to a thought-provoking look at the decision-making process—and that’s just the two most recent posts. Oh yeah, into my RSS stream you go!

(Thanks to Keith Johnston for hooking me up to a link to Adrian’s blog in one of his posts.)

Handy dandy scheduling site

My colleague just sent around a link to this handy dandy scheduling site that allows you to coordinate meeting times around the world, and I had to share it. Nice!

Think you can ignore social media?

Think again.

(Thanks to @cmeadvocate for the link to this new version, though I think I like the background music better in the older one.)

Tip for encouraging punctuality at a meeting

I love this idea from Cindy at AE on the Edge: On-time prize drawings to reward those who show up on time with the possibility of winning a prize. I’d add it’d be good to save a really good prize for a “last-attendee-standing” drawing to reward those who stick out a conference to the very end of the last session.

Guest Post: How to design invitations that sell your event

Thanks to Bill Post for submitting this guest blog post:

We all know that first impressions can make or break a business relationship. That’s why standout job-seekers tailor their resumes to a company and then don tailored dress for an interview. That’s why product representatives do their homework on potential clients’ needs before sales calls. That’s why successful colleagues arrive on time and prepared for every meeting. So why would a company give any less weight to a first impression when planning a corporate event? When it comes to catching guests’ attention from the get-go, smart planners know it’s all about the invitation.

Whether you’re throwing a company picnic, hosting an industry conference, or arranging an elaborate affair, invitations are your initial communication with attendees and thus set the tone for the occasion. A corporate invitation also showcases the company’s personality and provides a unique opportunity for marketing your business. No matter the type of event you’re planning, be sure the invitation reflects the impression you’d like to convey. Here are 10 areas of consideration that will help you create invitations to effectively sell your event:

1. Delivery: Determine the most appropriate method for sending your request: print or electronic. If the event is part of your daily course of business, an e-mail invitation will probably suffice, but if it’s of a classier ilk, a more formal print presentation may be warranted.

2. Timeline: Give appropriate notice, typically six to eight weeks prior to a formal affair and two to three weeks before a casual gathering, to allow guests to plan and respond. (Some experts suggest mailing “Save the Date” cards in advance for events on holidays or other in-demand days.) Also, allot additional production hours if a designer will be developing an intricate layout. Keep in mind that proofs need to be approved; leaving wiggle room to make corrections or changes saves a significant amount of time—and money—in the end.

3. Guest List: While you want to hit your target audience, take care not to typecast your guests and miss an opportunity for a more creative approach. Just because you’re hosting a suite of suited clients doesn’t mean they’re all “suits.” Try to think of your guests as people with emotions and imaginations. At the same time, address invitees according to your familiarity with each—first names for comfortable colleagues and more formal titles for those less familiar.

4. First Glance: Whether it’s the subject line of an e-mail invitation or an envelope in the mail, you have just a few seconds to grab guests’ attention. Be concise yet informative with an e-mail subject line so that the recipient can quickly garner its contents. And with printed pieces, don’t limit yourself to the standard white jacket. With all of the options on the market, custom envelopes can offer a quick glimpse of the character of your event. Remember those first impressions!

5. Design: We live in a visual society, so high-quality graphic design is a must. But don’t go overboard—smartly simple layouts often get the best responses, as they possess professional appeal. Of course, that doesn’t mean you can’t have fun with interesting invitation shapes, folding, paper stock, and finishes (embossing, foil stamping, or varnish, for example). You may even think outside of the cardstock box and develop an invitation from a three-dimensional object. If your mailer includes several pieces, such as an agenda, map, and response cards, the components should all coordinate.

6. Wording: An invitation’s job is to get guests to attend, not teach them all there is to know about an event, so be concise and stick to important details: date, time, and location; general agenda, which can be included as an e-mail attachment on electronic invitations or a separate card with print; and any other necessary information, such as availability of food/beverages, instructions on how to prepare, what to bring, fees, if attendance is required, and specific dress code). Also remember that too many words on a single line can appear cluttered, so be sure to break up text across multiple lines with strategically placed line spaces.

7. Tone: Adopt a voice appropriate to the event situation as well as the guests. Invitations that use an overly casual approach may be ignored, while those that are too grandiose and elaborate could be difficult to understand.

8. Font: Simple is often best when considering the font and type size for an invite. It won’t do any good to boldly tout your event if invitees can’t make out the time of place of your great happening. Experts suggest limiting yourself to two typefaces for any one piece of communication; in fact, one typeface, when displaying in varying weights, may be quite enough.

9. Response: An invitation is a call to action, so be clear about what you’d like invitees to do. Politely close with a request for response, if necessary, and be sure to include contact information. If your event requires a reliable head count, steer clear of “Regrets Only” and ask guests to RSVP.

10. Printing: To make the most of your invitation creation, you’ll want to partner with a professional printing team. Poor color output, the wrong finish for the job, and cheap materials can all detract from a great layout. To ensure your invitations turn out as expected, choose an experienced printer who has demonstrated quality work.

Small business research analyst Bill Post has been providing research on issues of concern to small businesses for 123Print.com Business Card Design for three years. A former business owner prior to his involvement with 123Print Custom Business Cards, Bill spent several years after receiving his degree in the fast-paced corporate world before going out on his own to provide marketing and branding services to other small businesses in the Washington, D.C., metro area.

It’s about time someone said this

And, I would like to add, meeting planners, thank those who plan your industry association meetings. They may not always get it right, but especially those who try new things so you can learn from their successes (and failures) deserve our gratitude. (Tip of the hat to Patti Shock and the MeCo listserv for this one.)

Just how hard a job is it? Take a step inside the mind of a meeting planner (it’s a promotional video, but kudos to OPCVB for giving meeting planners’ overly developed right brain its due).

Case studies in innovation

I haven’t yet read these two case studies in innovation, but having read about them, I’m going to print them out and bring them along for vacation reading next week. OK, maybe not, but definitely when I get back home.

EventCamp Twin Cities and Game ON!: GMIC Introduces Game Design for Face-to-Face Meetings (Both can be downloaded from the link.)

Grand Rapids a “dying city”? Shut your mouth, Newsweek

If you haven’t yet seen Grand Rapids, Mich.’s response to being put on Newsweek’s list of the top 10 dying U.S. cities, the city didn’t just lay down and die. It stood up and made what Roger Ebert calls “The greatest music video ever made.” I don’t know about that, but it did make me cry just a little (then again, that song usually does choke me up).

I’d say there’s still some life force kicking in that city. Kudos, Grand Rapids.

(Thanks to my friend in Michigan, Tamara, for the pointer!)

Let’s play hotel

Marriott International came up with a pretty novel way to recruit new people to come work in its hotels: A game available for free on Facebook called My Marriott Hotel. Positioned as a Farmville for the hotel business, it’s designed to let users get their virtual hands on everything it takes to run a hotel and, the company hopes, get intrigued enough to want to make a real career out of it. After all, the company does have 50,000 jobs to fill before ringing in 2012.

So far, you can only play with the food and beverage department, but the rest is coming soon, according to the company. I haven’t played with it yet, but it sounds kind of interesting—then again, I already have a day job, and the thought of taking on even just F&B for a virtual hotel sounds more stressful than fun to me (oh no, we can’t run out of chicken right before the Absolutely Fabulous Association’s closing banquet!). But maybe that’s because I spent so much of my ill-spent youth working in restaurants to want that pressure in my life, even virtually.

It is a pretty brilliant idea, though.

Attention hotel sales: Great learning ahead

There’s a fabulous new blog by Cara Tracy, CMP, CMM, Director of Professional Development
with the National Speakers Association. While it only has a couple of posts so far, her Fully Committed blog already is hitting it out of the park with this post about how one event manager made a huge and lasting impression.

The purpose of the blog, Cara writes in her premier post, is to take what she learned from her 10 plus years in hotel sales and marketing and, now that she’s a meeting planner with a national association, “share my knowledge and insights with you to help you book more business and build client relationships that last.” She’s off to a rockin’ start! I’m already looking forward to her next post.

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