Westin Casuarina relents, refunds attendee charges
Remember that story I posted about a few days ago about the Westin Casuarina charging attendees when the host of a meeting held last fall didn’t pay up? Well, it looks like they’re doing the right thing and refunding the charges to attendees’ credit cards.
Here’s a great quote from the meeting organizer, the Coaching Center:
- Suzanne Black, owner and president of the Coaching Center, said the hotel’s actions damaged the center’s reputation and its relationship with clients.
“They should have never done this,” Black said. “This was damaging to them and it’s damaging to people’s experience of Las Vegas, and it may potentially hurt our reputation.”
Ya think? Actually, I hate to break it to her, but the Center damaged its own rep first by not paying up. The hotel just exacerbated an already bad situation, IMHO.
Related Topics: Hospitality news
April 12th, 2008 at 1:41 pm
No kidding about they damaged their own reputation by not paying the bill! It sounded like they do this all over the US. Wonder if the Westin checked their credit - and what they found out. Were I a hotel or a potential meeting participant, I’d want a credit check and a contract .. and yes, I meant that as a meeting participant, it would be critical. Sheesh!
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