We like TSA even less than the IRS
That’s according to Associated Press-Ipsos poll. Only FEMA is less popular with the public, it seems.
- A review of complaints the traveling public lodged with TSA in September helps explain the low standing. While passengers generally understand TSA’s mission, they could do without certain parts of the pre-boarding experience.
Take, for example, a mother and daughter traveling out of the Dallas/Fort Worth airport on Sept. 4. In an e-mailed complaint to TSA, the mother said the TSA screener was rude and inconsiderate. While she was in secondary screening, the mother was made to face away from her daughter. “Someone could have taken my daughter,” the woman wrote. “I understand you have to have security, but your people don’t need to be rude!!!”
On Sept. 3, a man leaving Orlando, filed a lengthy complaint because he said a screener touched him “like no man ever has — not even my doctor.” “This type of bodily inspection, privately or publicly, is undignified,” he wrote. “Have terrorists succeeded in making us that scared of each other?”
