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Face2face is a blog about planning face-to-face meetings, conferences, conventions, and trade shows, plus business travel and hospitality news.

Sue Pelletier MeetingsNet Web editor, mad blogger, and editor of Association Meetings magazine...more

Archive for March 15th, 2007

Lost luggage: the never-ending problem

According to the Fast Company Experts Blog, airlines aren’t suffering from a lost-luggage curse:

    If losing luggage was a curse, the airlines would be handing out wreaths of garlic as passengers boarded. Air carriers have plenty of incentive to improve, and that incentive goes by various names: lost revenue; irate passengers; lost customer loyalty; bad PR.

    A key part in the solution to lost luggage is to be found in upgrading — or even replacing — an airline’s computer system, because only a computer can fix something so complex.

Unfortunately, the writer goes on to explain, putting a new system into place isn’t easy, since they can’t shut down the old one while installing the new one (he likens it to “doing open-heart surgery on a patient who’s walking around”). So, hold onto your luggage and pray to the airline powers-that-be that your stuff will end up in the same time zone you do.

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